General FAQ for Windows Mobile / Pocket PC

I've lost my registration code. What should I do?
Send an email to register@tapperware.com. It doesn't matter what the subject or the body of the email contains, but it MUST be sent from the email address you used when you originally registered the application. Use this email address ONLY for lost registration codes. Email sent to this address is handled automatically and is NOT read by technical support. Please see the Contacts page for instructions on getting technical support for all other issues.

My registration code is not being accepted. What should I do?
Your registration code is based on the Owner Name of your handheld that you entered at the time of purchase. If you entered it incorrectly, the registration code that was sent to you will not work. In this case, send an email to support@tapperware.com. Make sure to include in the email the EXACT Owner Name of your handheld, as shown in the error message you received.

I placed an order but have not received a registration code. What should I do?
Your registration code is emailed to you as soon as we receive an order notification for your order from one of our resellers. In most cases, you will have your registration code within one business day. If a complete business day has passed since you placed your order, please send an email to support@tapperware.com and make sure to include the following:

• The name of the product you purchased
• The website at which you placed the order
• Your order number

If you do not receive a reply, something might be preventing our emails from reaching you. Please click here to read about how to resolve these problems.

I've received a registration code. What do I do with it?
Download and install the trial version of the application. Then run the application on your handheld, select "Register" from the Options menu, and enter your registration code. Enter the entire registration code, including leading zeros, if any. This will convert the trial version into the registered version. Make sure to save your registration code in case you ever need it (e.g., because your batteries run out of power).

I've don't receive any replies to email I've sent to Tapperware. Why don't you reply?
We are definitely not ignoring you, and do our utmost to reply to email as quickly as possible. If it's been 2 business days (please do give us that long) and you've received no reply, we've probably tried to send you email but it didn't get through to you. This might happen because:

• You mistyped your email address at the time of purchase. If you think this might have happened, send an email to support@tapperware.com and explain the situation. Make sure to include your order number.
• You mistyped your "reply-to" email address in your email program. Verify that your settings are correct and resend the email.
• Your mailbox is full. In this case, delete some items in your mailbox and resend your email.
• Your ISP's email server is down. In this case, simply resend your email.
• Your ISP is running spam filtering software that unfortunately is also blocking legitimate email. If you think this might be the case, ask your ISP about it, and resend your email to us from another email address.
• You are using a "whitelist" which prevents unauthorized email from getting through. In this case, please make sure to add support@tapperware.com to your whitelist.

Please note that in all of these situations, there is nothing that we can do until the problem is resolved on your end.

Where can I buy a Pocket PC handheld?
Handhelds that run Pocket PC are available from several manufacturers including:

How can I tell what version of Windows Mobile / Pocket PC I am running on my handheld?
On your handheld, go to Start, Settings, System, About, Version. The version number will be displayed at the top of the screen.

How can I tell what version of an application I am running on my handheld?
On your handheld, run the application in question. Then tap on the Options menu and select "About". The version number will be displayed at the top, followed by either "Registered Version" or "Trial Version".

How can I tell what my "Owner Name" is?
On your handheld, go to Start, Settings, Owner Information, Identification. The Owner Name is the value shown in the Name field at the top.

If you did not find an answer to your question here, please try the FAQ for your specific product.